At Mee Bakers, customer satisfaction is at the heart of everything we do. We take great care to ensure your orders are prepared and delivered with the utmost quality. However, we understand that there may be situations requiring cancellations or refunds. Please read our policy below for clarity and transparency.

---

3.1 Order Cancellation

Orders can be cancelled up to 4 hours before the scheduled delivery time.
To cancel an order, please contact us immediately via phone.

Note: Cancellations made after this window may not be eligible for processing, especially if the preparation has already begun.

---

3.2 Refunds

Refunds are applicable under the following conditions:

• The product received is damaged, defective, or incorrect.

• You must report the issue to us within 24 hours of receiving the order, along with relevant images and order details.

We will review your request and offer a refund or replacement, based on your preference.

---

3.3 Non-Refundable Items

The following items are non-refundable:

• Custom cakes

• Personalized or made-to-order products

Once confirmed, these items cannot be cancelled or refunded unless there is a quality or fulfillment issue from our side.

---

3.4 Refund Process

If approved, refunds will be initiated to your original method of payment.
Refunds may take up to 5-7 business days to reflect in your account, depending on your bank or payment gateway.

---

3.5 Contact for Refunds or Cancellations

To initiate a refund or cancellation, please contact our customer support team:

Mee Bakers
📞 Phone: 99146-41000
🕒 Timings: Monday – Sunday | 9:00 AM – 9:00 PM